Projects & Achievments
Ensuring Communication for (LEP) Limited English Proficiency Patients.
Developed a streamline process on operations for 12 staff interpreter specialists (and 50 bilingual employees) by merging the department with the hospital’s Service Response Center Team. Re-educated physicians, managers, directors and charge nurses on the different options of communication with LEP patients (onsite, telephonic and video interpreters). Increased profit by 30%, reduced operational expenses by 20%, and developed leadership and cultural alignment through Lean Six Sigma DMAIC processes.
Diversity and Inclusion Initiatives
Developed Equity of Care project for the organization appointing four administrators as diversity champions and providing them with score cards and time lines to achieve different initiatives in the areas of community outreach, patient care/cultural competency, workforce and leadership diversity.
Pioneered the 1st Summit on Diversity and Inclusion for healthcare executives engaging physicians, healthcare leaders and minority community resource centers (Deaf Centers of Nevada, Gender Justice Nevada and the Nevada Minority Health Coalition Group). As the architect of the event, Dávid coordinated with the American College of Healthcare Executives Nevada Chapter and the National Association for Latino Healthcare Executives the details and execution of the program obtaining as a result the 2017 ACHE Regent’s Award on Diversity initiatives.
Increasing access to language services for the State on Nevada
Leading initiatives on improving language services for the State of Nevada by presenting demographics to legislators and stakeholders and working with the Nevada Minority Health Coalition group to submit a State Plan Amendment (SPA) to increase funding and reimbursement for language access and the proper use of qualified interpreters.